{"product_id":"soft-skills-for-bas-technicians","title":"Soft Skills for BAS Techs","description":"\u003cp data-start=\"380\" data-end=\"756\"\u003eSoft Skills for BAS Techs is a 10-week training program built specifically for building automation technicians who need more than technical knowledge to succeed in the field. This course develops the communication, listening, conflict resolution, self-regulation, and professional problem-solving skills technicians need to handle real job site situations with confidence.\u003c\/p\u003e\n\u003cp data-start=\"758\" data-end=\"1063\"\u003eThe purpose of this course is to help technicians become stronger representatives of their company by improving how they communicate with customers, coworkers, and managers, how they handle pressure and conflict, and how they show up professionally on every job site.\u003cbr\u003e\u003c\/p\u003e\n\u003ch2 data-section-id=\"on3qmy\" data-start=\"1065\" data-end=\"1082\"\u003eCourse Details\u003c\/h2\u003e\n\u003cul data-start=\"1084\" data-end=\"1399\"\u003e\n\u003cli data-section-id=\"14qkv3t\" data-start=\"1084\" data-end=\"1117\"\u003eFully online training program\u003c\/li\u003e\n\u003cli data-section-id=\"1errrdl\" data-start=\"1118\" data-end=\"1143\"\u003e10-week course length\u003c\/li\u003e\n\u003cli data-section-id=\"1s1ifu\" data-start=\"1144\" data-end=\"1169\"\u003e2 to 3 hours per week\u003c\/li\u003e\n\u003cli data-section-id=\"v47qb9\" data-start=\"1170\" data-end=\"1241\"\u003eSelf-paced online training with (5) live remote instructor-led sessions\u003c\/li\u003e\n\u003cli data-section-id=\"1ist69z\" data-start=\"1242\" data-end=\"1294\"\u003eWeekly field application through guided practice\u003c\/li\u003e\n\u003cli data-section-id=\"r2gcn7\" data-start=\"1295\" data-end=\"1399\"\u003eAccess to recorded live sessions for review or missed attendance\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 data-section-id=\"4trwwp\" data-start=\"1401\" data-end=\"1414\"\u003eObjectives\u003c\/h2\u003e\n\u003cul data-start=\"1416\" data-end=\"1833\"\u003e\n\u003cli data-section-id=\"c3xwff\" data-start=\"1416\" data-end=\"1498\"\u003eCommunicate clearly and professionally with customers, coworkers, and managers\u003c\/li\u003e\n\u003cli data-section-id=\"i4sxvf\" data-start=\"1499\" data-end=\"1556\"\u003eListen actively and ask better questions in the field\u003c\/li\u003e\n\u003cli data-section-id=\"17s0w1y\" data-start=\"1557\" data-end=\"1644\"\u003eResolve conflict and de-escalate tense situations without creating further problems\u003c\/li\u003e\n\u003cli data-section-id=\"jf5wk9\" data-start=\"1645\" data-end=\"1710\"\u003eStrengthen self-regulation and professionalism under pressure\u003c\/li\u003e\n\u003cli data-section-id=\"1y0859d\" data-start=\"1711\" data-end=\"1833\"\u003eImprove critical thinking and problem solving in real-world BAS job site scenarios\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 data-section-id=\"gkkdbv\" data-start=\"1835\" data-end=\"1855\"\u003eKey Topics Taught\u003c\/h2\u003e\n\u003cul data-start=\"1857\" data-end=\"2402\"\u003e\n\u003cli data-section-id=\"1lp98g3\" data-start=\"1857\" data-end=\"1926\"\u003eEffective communication with customers, peers, and internal teams\u003c\/li\u003e\n\u003cli data-section-id=\"1pox1u7\" data-start=\"1927\" data-end=\"2003\"\u003eActive listening and question-asking skills for field service situations\u003c\/li\u003e\n\u003cli data-section-id=\"1d3lxum\" data-start=\"2004\" data-end=\"2079\"\u003eConflict resolution and handling difficult conversations professionally\u003c\/li\u003e\n\u003cli data-section-id=\"1q4tuk\" data-start=\"2080\" data-end=\"2160\"\u003eSelf-regulation and emotional control in high-pressure job site environments\u003c\/li\u003e\n\u003cli data-section-id=\"1lbgro3\" data-start=\"2161\" data-end=\"2243\"\u003eCritical thinking and practical problem solving without unnecessary escalation\u003c\/li\u003e\n\u003cli data-section-id=\"y7ybqw\" data-start=\"2244\" data-end=\"2297\"\u003eProfessional growth, resilience, and coachability\u003c\/li\u003e\n\u003cli data-section-id=\"zt6ghh\" data-start=\"2298\" data-end=\"2402\"\u003eJob professionalism, field presence, and customer trust-building\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 data-section-id=\"1e31zlw\" data-start=\"2404\" data-end=\"2424\"\u003eProgram Structure\u003c\/h2\u003e\n\u003cul data-start=\"2426\" data-end=\"2764\"\u003e\n\u003cli data-section-id=\"guc05s\" data-start=\"2426\" data-end=\"2463\"\u003e5 modules delivered over 10 weeks\u003c\/li\u003e\n\u003cli data-section-id=\"pea8ai\" data-start=\"2464\" data-end=\"2510\"\u003eSelf-paced online work completed each week\u003c\/li\u003e\n\u003cli data-section-id=\"13e3pc3\" data-start=\"2511\" data-end=\"2591\"\u003eLive virtual sessions every other week for guided discussion and application\u003c\/li\u003e\n\u003cli data-section-id=\"e9axym\" data-start=\"2592\" data-end=\"2659\"\u003eWeekly field log entries to reinforce on-the-job implementation\u003c\/li\u003e\n\u003cli data-section-id=\"14ztnmb\" data-start=\"2660\" data-end=\"2764\"\u003eModule-by-module delivery to keep learning focused and practical\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 data-section-id=\"dj12ww\" data-start=\"2766\" data-end=\"2782\"\u003eThe 5 Modules\u003c\/h2\u003e\n\u003cul data-start=\"2784\" data-end=\"2988\"\u003e\n\u003cli data-section-id=\"wrv784\" data-start=\"2784\" data-end=\"2821\"\u003eModule 1: Effective Communication\u003c\/li\u003e\n\u003cli data-section-id=\"qqw6kf\" data-start=\"2822\" data-end=\"2852\"\u003eModule 2: Active Listening\u003c\/li\u003e\n\u003cli data-section-id=\"ywyn5s\" data-start=\"2853\" data-end=\"2884\"\u003eModule 3: Critical Thinking\u003c\/li\u003e\n\u003cli data-section-id=\"1hlw07a\" data-start=\"2885\" data-end=\"2918\"\u003eModule 4: Professional Growth\u003c\/li\u003e\n\u003cli data-section-id=\"1mp6717\" data-start=\"2919\" data-end=\"2988\"\u003eModule 5: Job Professionalism\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 data-section-id=\"1m9xcqo\" data-start=\"2990\" data-end=\"3008\"\u003eTarget Audience\u003c\/h2\u003e\n\u003cp data-start=\"3010\" data-end=\"3356\"\u003eThis course is designed for building automation technicians who work in the field and want to improve how they communicate, solve problems, and represent their company. It is also ideal for service organizations that want fewer escalations, stronger customer relationships, and more professional field teams.\u003c\/p\u003e\n\u003ch2 data-section-id=\"151e4tc\" data-start=\"3358\" data-end=\"3397\"\u003ePre-Requisite Knowledge Requirements\u003c\/h2\u003e\n\u003cp data-start=\"3399\" data-end=\"3438\"\u003eNo pre-requisite knowledge is required.\u003c\/p\u003e\n\u003ch2 data-section-id=\"1s3ais1\" data-start=\"3440\" data-end=\"3477\"\u003eSuccessful Completion Requirements\u003c\/h2\u003e\n\u003cul data-start=\"3479\" data-end=\"3716\"\u003e\n\u003cli data-section-id=\"k96lbf\" data-start=\"3479\" data-end=\"3532\"\u003eComplete all assigned self-paced training modules\u003c\/li\u003e\n\u003cli data-section-id=\"1dy1246\" data-start=\"3533\" data-end=\"3586\"\u003eAttend all live instructor-led sessions\u003c\/li\u003e\n\u003cli data-section-id=\"1r2t3q0\" data-start=\"3587\" data-end=\"3650\"\u003eComplete weekly field application assignments or field logs\u003c\/li\u003e\n\u003cli data-section-id=\"1n8lhq\" data-start=\"3651\" data-end=\"3716\"\u003eParticipate in program activities and discussions as assigned\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch2 data-section-id=\"1kpdamx\" data-start=\"3718\" data-end=\"3747\"\u003eUpon Successful Completion\u003c\/h2\u003e\n\u003cp data-start=\"3749\" data-end=\"3880\"\u003eStudents will receive a Certificate of Completion recognizing their successful completion of the Soft Skills for BAS Techs program.\u003c\/p\u003e\n\u003ch2 data-section-id=\"ivj0vj\" data-start=\"3882\" data-end=\"3907\"\u003eWho This Course Is For\u003c\/h2\u003e\n\u003cp data-start=\"3909\" data-end=\"3973\"\u003eThis program is especially valuable for technicians who need to:\u003c\/p\u003e\n\u003cul data-start=\"3975\" data-end=\"4286\"\u003e\n\u003cli data-section-id=\"1jq15my\" data-start=\"3975\" data-end=\"4046\"\u003eCommunicate more effectively with difficult or frustrated customers\u003c\/li\u003e\n\u003cli data-section-id=\"15z3q0g\" data-start=\"4047\" data-end=\"4087\"\u003eImprove professionalism on job sites\u003c\/li\u003e\n\u003cli data-section-id=\"buzamn\" data-start=\"4088\" data-end=\"4132\"\u003eReduce avoidable conflict and escalation\u003c\/li\u003e\n\u003cli data-section-id=\"17r077n\" data-start=\"4133\" data-end=\"4186\"\u003eBuild confidence in real-world field interactions\u003c\/li\u003e\n\u003cli data-section-id=\"7lhnqd\" data-start=\"4187\" data-end=\"4286\"\u003eBecome a stronger long-term representative of their company\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"Smart Buildings Academy","offers":[{"title":"Default Title","offer_id":47692007768251,"sku":null,"price":1500.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0406\/1174\/1848\/files\/SS100-TechSoftSkillsforBASTechs.jpg?v=1775837960","url":"https:\/\/courses.smartbuildingsacademy.com\/products\/soft-skills-for-bas-technicians","provider":"Smart Buildings Academy","version":"1.0","type":"link"}